We can provide you with a store gift card (rather than a refund and waive the restock fee) and you can place a new order for the item that you would like. Unfortunately, we cannot accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item. Clearance items or items discounted 30% or more are final sale. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods and personal care goods. We are happy to exchange an item for a different colour or size within 14 days but please note that you will be responsible for the shipping costs. If your order exceeded the minimum for free shipping ($129) and the return drops the order below the minimum, the actual shipping costs will also be deducted from the refund amount. Actual shipping costs (not the flat rate fee we charge) will be deducted from the refund amount. Refunded items are subject to a 10% restocking fee. Please note that you will be responsible for the cost of returning the items. You MUST contact us prior to returning an item. Items must be in the condiotion it was received, free of marks, perfume, odors or pet hair, etc. Returns will be accepted within 14 days of delivery on new, unwashed, unused items in the original packaging. Your satisfaction is very important to us!
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